I have full coverage on my veichle.I had a break in occur on May 5th,2012.
As soon as i found out my car had been broken into that day i reported it to the 24 hr Claims dept. I called in May 7th,2012 to do a follow up on it they told me nothing had been reported on the damages on my veichle. So i went ahead and made that report on the 7th again, and the person i talked to told me it would be from 24 to 48 hrs before an adjuster give me a call. I then told the lady ok i would wait for that call.
Well May 10th came along and still no call from an adjuster, I then called the insurance company and they told me that they were behind because supposley they were backed up with Hail Claims. I then advised the lady that the hail claims came after my claim and she said that an adjuster should have called me to meet up with him and i told her no one had called me. She then told me that an adjuster may have gone out to view my veichle without me knowing that he went by. I then told her that the veichle wasnt in the address that was on file with them.
She then told me just wait for a call for him to meet up with you then. Finally he ended calling me on May 15,2012 and told me he could look at my veichle the next day which was May 16,2012. I agreed meeting up with him the next day. The insurance adjuster calls me at 8am in the morinin on May 16,2012 telling me he cant find my home and that he didnt have all day to be looking for my home.
I told him ok ill meet you down the road. After meeting up with me he changed his tone of voice and started talking to me with a normal tone of voice. He then took pictures on my veichle and he left. The insurance company recieved the pictures the next day and the lady i spoke with told me that it would take 2days before any veichle cost damages would come out to.
I then told her ok ill give you a call back on May 21,2012. I then called back on Monday May 21,2012 and she had told me they had finally estimated the veichle damages to $1,400 but that upper management had to approve the damages and then they would write out the check and that it would take up to 3 days. I called her back on Friday May 25,2012 and she told me upper management still hadnt approved it yet so it would be til Tuesday May 29,2012 before we heard anything. I then called her back on May 29,2012 and she told me that they still hadnt approved it and they had fallen behind because of the holiday which was Memorial Day on May 28,2012.
She then told me by May 31st i should hear something back from them. I didnt call back til Monday June 4,2012 and they told me that they had just sent out the check and that i should get it within the next 7-14 business days. We are already June 25,2012 I still havent recieved anything i called them back and their response is that they do not control the mail so its out of their hands.
ive ben calling them and now they dont pick up.The are the worse insurance company you can go with
Review about: Veichle Insurance.